This document aims at minimizing instances of customer complaints and grievances through proper service delivery and review mechanism to ensure prompt redressal of customer complaints and grievances.
The review is aimed at helping in identification of shortcomings in service delivery, if any and compliance with the stipulations of IRDA (Insurance Brokers) Regulations, 2002.
The Company's policy on Grievance Redressal follows the undernoted principles:
In order to make Company's Grievance Redressal mechanism more meaningful and effective, a system/process has been build towards such end. Such system would ensure that the Redressal sought is just and fair and is permissible within the given framework of rules and regulation. The policy document would be made available at all offices of the company. The concerned employees in the respective office shall be made aware about the compliance/ grievance handling process.
If you have a grievance that you wish to redress, you may contact us with the details of your grievance through:
Email : firstname.lastname@example.org
Fax : 022-61571959
Tel : 022-42571999
Post/Courier :1012, Ghanshyam Enclave, New Link Road, Kandivali West, Mumbai - 400067
The company's representatives have been trained to handle grievance with empathy.
The process followed for addressing the grievance will be: